IT Support and Maintenance Services

We can provide full after-launch support of your software solutions and resolve any problems in cases of a system failure

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What benefits
you get

Our experienced tech specialists will ensure the flawless operation of your IT infrastructure so you can devote your time and resources to more strategic business tasks

Get free consultation

Lower support costs

Hiring our programmers with significant technical expertise for handling ad hoc complex issues is a more budget-friendly option than maintaining a full-time in-house support and maintenance team

Reduced time of problem resolution

We are experts in technical IT support and maintenance services and can fix a wide array of system malfunctions promptly and efficiently

Uninterrupted system functioning

By conducting comprehensive performance monitoring, our maintenance team can ensure the smooth running of your web application

Elimination of recurring issues

We can identify the errors that cause recurring system glitches and get rid of them by making necessary improvements to a program code

Resistance against cyber attacks

Our support team can help you prevent data leaks and other security incidents by assessing potential risks and resolving problems with system protection (if any)

Positive user experience

A well-performing IT system consistently delivers a positive user experience. We can make your software development solutions work impeccably so it will function as intended and meet all expectations of end users

Lower support costs

Hiring our programmers with significant technical expertise for handling ad hoc complex issues is a more budget-friendly option than maintaining a full-time in-house support and maintenance team

Reduced time of problem resolution

We are experts in technical IT support and maintenance services and can fix a wide array of system malfunctions promptly and efficiently

Uninterrupted system functioning

By conducting comprehensive performance monitoring, our maintenance team can ensure the smooth running of your web application

Elimination of recurring issues

We can identify the errors that cause recurring system glitches and get rid of them by making necessary improvements to a program code

Resistance against cyber attacks

Our support team can help you prevent data leaks and other security incidents by assessing potential risks and resolving problems with system protection (if any)

Positive user experience

A well-performing IT system consistently delivers a positive user experience. We can make your software development solutions work impeccably so it will function as intended and meet all expectations of end users

What benefits
you get

Our experienced tech specialists will ensure the flawless operation of your IT infrastructure so you can devote your time and resources to more strategic business tasks

Our Expertise in technical support

We have developed strong competency in delivering high-quality technical IT support and maintenance services to businesses of different kinds. This allows us to be flexible and adjust to your specific requirements, constraints, and priorities

Get free consultation

Debugging

Our support service allows for identifying bugs and defects and solving them effectively thanks to a robust bug-tracking mechanism

Checking and ensuring the system compliance

With Exoft’s application maintenance services, clients obtain a review of their product’s compliance with regulations like HIPAA, GDPR, etc

Resolving security and
performance issues

By using our adaptive maintenance services and collaborating via the most suitable communication channels, clients get the proper security and penetration testing, audits, and relevant improvements

Troubleshoot

Exoft provides reliable support solutions that help address even the most serious and complex incidents in a couple of hours

Updating & upgrading software

Our service level agreement covers updating current functional modules and developing new features based on change requests

System diagnostics

Scheduled software vulnerability and misconfiguration diagnostics are among our critical additional services that help ensure the client’s tool performs appropriately on end-user devices

Debugging

Our support service allows for identifying bugs and defects and solving them effectively thanks to a robust bug-tracking mechanism

Checking and ensuring the system compliance

With Exoft’s application maintenance services, clients obtain a review of their product’s compliance with regulations like HIPAA, GDPR, etc

Resolving security and
performance issues

By using our adaptive maintenance services and collaborating via the most suitable communication channels, clients get the proper security and penetration testing, audits, and relevant improvements

Troubleshoot

Exoft provides reliable support solutions that help address even the most serious and complex incidents in a couple of hours

Updating & upgrading software

Our service level agreement covers updating current functional modules and developing new features based on change requests

System diagnostics

Scheduled software vulnerability and misconfiguration diagnostics are among our critical additional services that help ensure the client’s tool performs appropriately on end-user devices

Our Expertise in technical support

We have developed strong competency in delivering high-quality technical IT support and maintenance services to businesses of different kinds. This allows us to be flexible and adjust to your specific requirements, constraints, and priorities

Our support & maintenance approach

After the customer reports a particular problem, our software maintenance team ensures the isolation of the issue’s cause and resolves it immediately. Also, our IT maintenance services cover setting up specific monitoring tools and proactively reacting to various incidents and potential risks. That helps address them before end users ever notice.

Exoft, as a software solutions provider, has vast experience helping companies of different types and sizes with maintenance and support. Thus, our maintenance services offer two levels of support:

L2 Technical Support

Our support and maintenance solutions assist you in getting back on your feet quickly by resolving a system failure and making no changes to the existing software code. That involves applications, databases, relevant environment components, or virtual cloud infrastructure

L3 Technical Support

This type of maintenance and support services predicts appointing a professional team to assist you in solving advanced software problems and making improvements, without the need to change program code. That involves bug tracking and fixing and checking system compliance, along with security and performance issues and relevant updates for integration interfaces

We offer top-notch support and maintenance services that guarantee an organized and controlled process depending on customer feedback and expectations. Thus, our Service Level Agreement (SLA) brings the right approach to ensuring valuable improvements and optimization activities

Industries we serve

As an experienced and reliable IT support and maintenance services provider, Exoft works with businesses representing various industries. The key ones are the following:

Logistics

Healthcare

Education

Construction

Energy

Fintech

Technologies Exoft uses for IT maintenance and support

When providing our first-class IT maintenance and support services, Exoft utilizes the following technologies:

Back-end

Front-end

Mobile

Android

iOS

Ready to start a project? Don't wait a day.

Our consultants will help you to supplement your team or build a high-quality mobile/web app from scratch.

Book a meeting

What our clients say

Learn what customers say about the cooperation with our custom software development company and the results we have delivered

Our success stories

When it comes to IT maintenance and support, experience matters a lot. Explore our portfolio and learn how successfully Exoft provides software maintenance and support services

Sloper Climbing App

Exoft offers a talented and dedicated team that has successfully helped expedite the development process. They have proven to be reliable and accommodating, easily adjusting their workflow to match project requirements...

Slava Ceornea, CTO

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Medical Information System

Their attention to detail and ability to deliver more than what’s expected of them within our timelines sets them apart. They also take ownership in their work, and always make sure it’s done correctly and on time.

VP of Innovation & Development at the Client's Organization

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Bridgestone Survey Mobile App

We consider Exoft as a partner, not just a vendor.

Head of BTL at Bridgestone

Learn more >

Related articles

We always keep track of the latest trends in the tech and business world. Check out our blog for the expert opinion on the hottest topics!

Related articles

We always keep track of the latest trends in the tech and business world. Check out our blog for the expert opinion on the hottest topics!

Get in touch

Send us a message and we’ll get back to you shortly

Alex Shepeliuk
Consultant
+380639631064
Contact Person