Lower support costs
Hiring our programmers with significant technical expertise for handling ad hoc complex issues is a more budget-friendly option than maintaining a full-time in-house support and maintenance team
IT Support and Maintenance Services
We can provide full after-launch support of your software solutions and resolve any problems in cases of a system failure
Get free consultationWhat benefits
you get
Our experienced tech specialists will ensure the flawless operation of your IT infrastructure so you can devote your time and resources to more strategic business tasks
Get free consultationReduced time of problem resolution
We are experts in technical IT support and maintenance services and can fix a wide array of system malfunctions promptly and efficiently
Uninterrupted system functioning
By conducting comprehensive performance monitoring, our maintenance team can ensure the smooth running of your web application
Elimination of recurring issues
We can identify the errors that cause recurring system glitches and get rid of them by making necessary improvements to a program code
Resistance against cyber attacks
Our support team can help you prevent data leaks and other security incidents by assessing potential risks and resolving problems with system protection (if any)
Positive user experience
A well-performing IT system consistently delivers a positive user experience. We can make your software development solutions work impeccably so it will function as intended and meet all expectations of end users
Lower support costs
Hiring our programmers with significant technical expertise for handling ad hoc complex issues is a more budget-friendly option than maintaining a full-time in-house support and maintenance team
Reduced time of problem resolution
We are experts in technical IT support and maintenance services and can fix a wide array of system malfunctions promptly and efficiently
Uninterrupted system functioning
By conducting comprehensive performance monitoring, our maintenance team can ensure the smooth running of your web application
Elimination of recurring issues
We can identify the errors that cause recurring system glitches and get rid of them by making necessary improvements to a program code
Resistance against cyber attacks
Our support team can help you prevent data leaks and other security incidents by assessing potential risks and resolving problems with system protection (if any)
Positive user experience
A well-performing IT system consistently delivers a positive user experience. We can make your software development solutions work impeccably so it will function as intended and meet all expectations of end users
What benefits
you get
Our experienced tech specialists will ensure the flawless operation of your IT infrastructure so you can devote your time and resources to more strategic business tasks
Lower support costs
Hiring our programmers with significant technical expertise for handling ad hoc complex issues is a more budget-friendly option than maintaining a full-time in-house support and maintenance team
Reduced time of problem resolution
We are experts in technical IT support and maintenance services and can fix a wide array of system malfunctions promptly and efficiently
Uninterrupted system functioning
By conducting comprehensive performance monitoring, our maintenance team can ensure the smooth running of your web application
Elimination of recurring issues
We can identify the errors that cause recurring system glitches and get rid of them by making necessary improvements to a program code
Resistance against cyber attacks
Our support team can help you prevent data leaks and other security incidents by assessing potential risks and resolving problems with system protection (if any)
Positive user experience
A well-performing IT system consistently delivers a positive user experience. We can make your software development solutions work impeccably so it will function as intended and meet all expectations of end users
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Our Expertise in technical support
We have developed strong competency in delivering high-quality technical IT support and maintenance services to businesses of different kinds. This allows us to be flexible and adjust to your specific requirements, constraints, and priorities
Get free consultationDebugging
Our support service allows for identifying bugs and defects and solving them effectively thanks to a robust bug-tracking mechanism
Checking and ensuring the system compliance
With Exoft’s application maintenance services, clients obtain a review of their product’s compliance with regulations like HIPAA, GDPR, etc
Resolving security and
performance issues
By using our adaptive maintenance services and collaborating via the most suitable communication channels, clients get the proper security and penetration testing, audits, and relevant improvements
Troubleshoot
Exoft provides reliable support solutions that help address even the most serious and complex incidents in a couple of hours
Updating & upgrading software
Our service level agreement covers updating current functional modules and developing new features based on change requests
System diagnostics
Scheduled software vulnerability and misconfiguration diagnostics are among our critical additional services that help ensure the client’s tool performs appropriately on end-user devices
Debugging
Our support service allows for identifying bugs and defects and solving them effectively thanks to a robust bug-tracking mechanism
Checking and ensuring the system compliance
With Exoft’s application maintenance services, clients obtain a review of their product’s compliance with regulations like HIPAA, GDPR, etc
Resolving security and
performance issues
By using our adaptive maintenance services and collaborating via the most suitable communication channels, clients get the proper security and penetration testing, audits, and relevant improvements
Troubleshoot
Exoft provides reliable support solutions that help address even the most serious and complex incidents in a couple of hours
Updating & upgrading software
Our service level agreement covers updating current functional modules and developing new features based on change requests
System diagnostics
Scheduled software vulnerability and misconfiguration diagnostics are among our critical additional services that help ensure the client’s tool performs appropriately on end-user devices
Our Expertise in technical support
We have developed strong competency in delivering high-quality technical IT support and maintenance services to businesses of different kinds. This allows us to be flexible and adjust to your specific requirements, constraints, and priorities
Debugging
Our support service allows for identifying bugs and defects and solving them effectively thanks to a robust bug-tracking mechanism
Checking and ensuring the system compliance
With Exoft’s application maintenance services, clients obtain a review of their product’s compliance with regulations like HIPAA, GDPR, etc
Resolving security and
performance issues
By using our adaptive maintenance services and collaborating via the most suitable communication channels, clients get the proper security and penetration testing, audits, and relevant improvements
Troubleshoot
Exoft provides reliable support solutions that help address even the most serious and complex incidents in a couple of hours
Updating & upgrading software
Our service level agreement covers updating current functional modules and developing new features based on change requests
System diagnostics
Scheduled software vulnerability and misconfiguration diagnostics are among our critical additional services that help ensure the client’s tool performs appropriately on end-user devices
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Our support & maintenance approach
After the customer reports a particular problem, our software maintenance team ensures the
isolation of the issue’s cause and resolves it immediately. Also, our IT maintenance services
cover setting up specific monitoring tools and proactively reacting to various incidents and
potential risks. That helps address them before end users ever notice.
Exoft, as a software solutions provider, has vast experience helping companies of different types
and sizes with maintenance and support. Thus, our maintenance services offer two levels of support:
L2 Technical Support
Our support and maintenance solutions assist you in getting back on your feet quickly by resolving a system failure and making no changes to the existing software code. That involves applications, databases, relevant environment components, or virtual cloud infrastructure
L3 Technical Support
This type of maintenance and support services predicts appointing a professional team to assist you in solving advanced software problems and making improvements, without the need to change program code. That involves bug tracking and fixing and checking system compliance, along with security and performance issues and relevant updates for integration interfaces
We offer top-notch support and maintenance services that guarantee an organized and controlled process depending on customer feedback and expectations. Thus, our Service Level Agreement (SLA) brings the right approach to ensuring valuable improvements and optimization activities
Industries we serve
As an experienced and reliable IT support and maintenance services provider, Exoft works with businesses representing various industries. The key ones are the following:
Logistics
Healthcare
Education
Construction
Energy
Fintech
Technologies Exoft uses for IT maintenance and support
When providing our first-class IT maintenance and support services, Exoft utilizes the following technologies:
Ready to start a project? Don't wait a day.
Our consultants will help you to supplement your team or build a high-quality mobile/web app from scratch.
Book a meetingWhat our clients say
Learn what customers say about the cooperation with our custom software development company and the results we have delivered
«They met our needs, and the team was highly accommodating and diligent in their work.»
Nick Roots, Product Manager at KangarooTime
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Our success stories
When it comes to IT maintenance and support, experience matters a lot. Explore our portfolio and learn how successfully Exoft provides software maintenance and support services
Sloper Climbing App
Exoft offers a talented and dedicated team that has successfully helped expedite the development process. They have proven to be reliable and accommodating, easily adjusting their workflow to match project requirements...
Slava Ceornea, CTO
Learn more >Medical Information System
Their attention to detail and ability to deliver more than what’s expected of them within our timelines sets them apart. They also take ownership in their work, and always make sure it’s done correctly and on time.
VP of Innovation & Development at the Client's Organization
Learn more >Bridgestone Survey Mobile App
We consider Exoft as a partner, not just a vendor.
Head of BTL at Bridgestone
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Related articles
We always keep track of the latest trends in the tech and business world. Check out our blog for the expert opinion on the hottest topics!
Related articles
We always keep track of the latest trends in the tech and business world. Check out our blog for the expert opinion on the hottest topics!
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