Patient Feedback Software Development
A clinical web app for effective management of patient feedback
A clinical web app for effective management of patient feedback
Our client is a Western European tech startup focused on developing medical software for healthcare providers. Its team decided to create a web-based application that would help behavioral health therapists easily solicit patient feedback as well as capture the Outcome Rating Scale (ORS) and Session Rating Scale (SRS) scores.
They were looking for a professional and reliable nearshore development company to outsource medical device software development (also known as SaMD development). Being impressed with our proposal and expertise in creating solutions for healthcare organizations, the client chose our development team to bring their idea to life.
The client planned to sell its patient feedback software in many countries all over the globe, including the US, so it had to be HIPAA-compliant. We also had to consider that therapists would want to integrate this patient feedback app with other medical device software systems they use. So it was our job to ensure that the feedback system can seamlessly communicate with the rest of the clinical IT infrastructure like connected medical devices.
At first, the client wanted to create a simple patient feedback form app that would allow therapists to implement Feedback Informed Treatment (FIT). But after we discussed this idea, they decided to extend the relevant patient feedback system and provide the solution with functions that would help therapists improve patient care, treatment outcomes, and service quality even more. To build this feedback software successfully, we provided full-stack development services that covered:
To build the efficient patient feedback software that can make collecting feedback more straightforward and improve patient experience and ensure the appropriate SaMD development process, we use the following tech stack:
C#
.NET Framework
ASP.NET MVC
Visual Studio
jQuery
SQL Server
Angular.js
Photoshop
Bootstrap
Kendo UI
We built an end-to-end web platform that facilitates the collection and management of patient feedback during the treatment process. Our client released its patient feedback software to the target market and became one of the top five tech startups in Europe. The application also brought many benefits to clinicians who deal with patient experience data and aim to increase patient engagement:
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