Patient Feedback Software Development
A clinical web app for effective management of patient feedback
Our client is a Western European tech startup
focused on developing
for healthcare providers. Its team decided to create a
that would help behavioral health therapists easily solicit patient feedback as well as capture
the Outcome Rating Scale (ORS) and Session Rating Scale (SRS) scores.
They were looking for a
professional and reliable nearshore development company to outsource medical device
software development (also known as SaMD development). Being impressed with our proposal and
expertise in creating solutions for healthcare organizations, the client chose our development
team to bring their idea to life.
The client planned to sell its patient feedback software in many countries all over the
globe, including the US, so it had to be HIPAA-compliant. We also had to consider that
therapists would want to integrate this patient feedback app with other medical device
software systems they use. So it was our job to ensure that the feedback system can
seamlessly communicate with the rest of the clinical IT infrastructure like connected
- Tag system
Helps clinicians mark patient cases with tags to easily navigate through the medical device
software system. At the same time, using tags allows for filtering patient responses, identifying
themes, and searching by different criteria. When adding tags to responses, flagging or marking
them as urgent is also possible.
- Advanced ORS and SRS system
Allows therapists to evaluate outcomes by capturing patients’ ORS and SRS scores. The collected
feedback data helps healthcare organizations analyze the current patient experience and identify
the areas for further improvement.
Helps clinic administrators conduct various patient surveys related to received health services
and get feedback from them quickly. Also, the robust patient experience software provides
patients with direct links to relevant surveys. To do that effectively, it sends these links
using email or SMS, which allows patients to fill in the feedback form at their convenience.
- Filters & customization
Allows therapists to customize the system based on specific criteria and use filters to search
for cases. For instance, with our patient experience software tool, healthcare companies
can apply filters to view different necessary responses divided by date, questions, or other
critical filters. Meanwhile, customization options mean that you can modify the look of your
patient surveys or queries if needed depending on patient requirements.
- Reports & statistics
Let clinicians track the patient’s progress and adjust treatment accordingly. Also, our patient
experience system allows for generating instant reports easily and sharing them with all
departments involved. After all, custom reports help analyze the performance rate effectively.
- Multilingual interface
Supports 20+ languages, giving therapists from different countries access to the service.
Besides, the opportunity to collect patient feedback in various languages enables patients
to communicate using their native or preferred one. That can improve patient experience significantly.
- Doctors and personnel details
Enables the head of the hospital or clinic to manage all the information details regarding
doctors, nurses, and other personnel in one place. Also, that allows for evaluating their
performance depending on the collected patient feedback.
Scope of work
At first, the client wanted to create a simple patient feedback form app that would allow
therapists to implement Feedback Informed Treatment (FIT). But after we discussed this idea,
they decided to extend the relevant patient feedback system and provide the solution with
functions that would help therapists improve patient care, treatment outcomes, and service
quality even more. To build this feedback software successfully, we provided full-stack development services that covered:
- ASP.NET MVC
- Microsoft SQL Server
- Kendo UI
We built an end-to-end web platform that facilitates the collection and management of
patient feedback during the treatment process. Our client released its patient feedback
software to the target market and became one of the top five tech startups in Europe. The
application also brought many benefits to clinicians who deal with patient experience data
and aim to increase patient engagement:
- 1.2x increase in productivity
With the app, therapists do not have to collect patient feedback manually. They can track
the treatment process automatically, saving time for more important tasks. Also, patient
feedback tools allow therapists to respond faster to different complaints and grievances
by using custom real-time alerts, automated form letters, and relevant email notifications
the managers receive. That results in prompt action and boosts patient satisfaction.
- $240 million saved
You can integrate your patient feedback solution with other medical device software systems
used by clinicians. This contributes to speeding up the collection of patient experience
feedback, enhances the efficiency of health services, and allows therapists to cut costs.
- 1000+ positive feedbacks
Obtaining positive feedback is crucial for all therapists. Using the feedback management
system reduces the no-show and dropout rates. At the same time, it improves patient experience
and leads to much higher patient satisfaction.
- Simplified communication
Patient feedback systems make the dialogue with patients easier since a therapist can generate
conversation based on collected ORS and SRS scores. Besides, they allow for simplifying communication
between different teams. That is because they have a unified view of patients’ feedback,
which helps them find the required data regardless of their department and improves cooperation.
- Actionable insights
Your organization can obtain valuable insights making a significant difference. Thus, your
personnel will properly understand the key reasons for negative and positive feedback, which
is crucial for efficient decision-making.
- Better personalization
Our patient engagement tool for healthcare vendors makes it possible to tailor treatment
approaches and communicate with patients smoothly. That guarantees more personalized care
meeting their requirements to reduce readmission in some specific cases.
- Faster resolution
With the opportunity to collect patient feedback from various sources and access the correct
data in real-time, your healthcare organization can process relevant complaints and suggestions
much faster. The clinic’s staff can act on this data, driving immediate interventions, determining
systemic risks, and building workflows due to the feedback.
- Operational improvement
Thanks to our feedback software, therapists and other staff members can get powerful analytics
options. That allows for providing critical recommendations to deliver high-quality healthcare
services and improve patient experience at all stages of their healthcare journey.
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