Health Metrics

A clinical web app for effective management of patient feedback

«On the design side of things and in general, their coding ability is very high»

The client’s CEO–https://clutch.co/profile/exoft?page=1

Client

Our client is a Western European tech startup focused on medical software. Its team decided to create a web-based application that would help behavioral health therapists easily solicit patient feedback as well as capture the Outcome Rating Scale (ORS) and Session Rating Scale (SRS) scores. They were looking for a professional and reliable nearshore development company to outsource product development. Being impressed with our proposal and expertise, the client chose our team to bring their idea to life.

Challenge

The client planned to sell its solution in many countries all over the globe, including the US, so it had to be HIPAA-compliant. We also had to consider that therapists would want to integrate this software with other systems they use. So it was our job to ensure that the app can seamlessly communicate with the rest of the clinical IT infrastructure.

Features

Tag system
Helps clinicians mark patient cases with tags to easily navigate through the system.
Advanced ORS and SRS system
Allows therapists to evaluate outcomes by capturing patient’s ORS and SRS scores.
Questionnaires
Helps clinic administrators gather patient feedback about health services.
Filters & customization
Allows therapists to customize the system based on specific criteria and use filters to search for cases.
Reports & statistics
Let clinicians track the patient’s progress and adjust treatment accordingly.
Multilingual interface
Supports 20+ languages, giving therapists from different countries access to the service.

Scope of work

At first, the client wanted to create a simple questionnaire app that would allow therapists to implement Feedback Informed Treatment (FIT). But after we discussed this idea, they decided to extend the app functionality and create a solution that would help therapists improve treatment outcomes and service quality even more. To complete the project, we provided full-stack development services that covered:

Research
Information architecture
User flow mapping
Wireframing & prototyping

UI design & responsive design
Front-end development
Back-end development
Quality assurance

Technologies

C#

.NET Framework

ASP.NET MVC

Visual Studio

jQuery

SQL Server

Angular.js

Photoshop

Bootstrap

Kendo UI

Solution

We built an end-to-end web platform that facilitates the collection and management of patient feedback during the treatment process. Our client released it on the target market and became one of the top five tech startups in Europe. The application also brought many benefits to clinicians who use it in their practices:

1.2x increase in productivity
With the app, therapists don’t have to collect patient feedback manually. They can track the treatment progress automatically, saving time for more important tasks.
$240 million saved
The application can be integrated with other software systems used by clinicians. This enhances the efficiency of health services and allows therapists to cut costs.
1000+ positive feedbacks
Using the feedback management system reduces the no-show and dropouts rates. It also improves outcomes, resulting in higher patient satisfaction.
Simplified communication
This software makes dialogue with patients easier since a therapist can generate conversation based on collected ORS and SRS scores.

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Alex Shepeliuk

Consultant

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