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A mobile app and web portal that supports telemedicine services and simplifies routine processes
Our client is a publicly-traded company that operates a network of medical clinics in
Canada and Mexico. All of the company’s clinics are located inside Walmart stores, making
high-quality healthcare services convenient and accessible for patients. The client
initiated this project because they wanted to digitalize their clinic processes and
implement telemedicine services to improve business efficiency and patient experience.
When we received this client’s request, the client’s network of clinics relied on a generic
white-label solution used by many of the client’s competitors. However, the client wanted custom
software for several reasons. First, they needed functionality tailored to their specific requirements.
Second, the white-label solution raised concerns about potential data leaks. And lastly, as
a publicly traded company, they wanted to increase value for their shareholders.
The client had initially planned this project before COVID-19. However, its implementation
coincided with the pandemic outbreak, bringing a heightened urgency to digitalizing the
business and transitioning to online services. Thus, our team was under pressure to not only
ensure the quality of the software but also to complete the project quickly.
On top of that, the client’s business operation had been limited to the Canadian market before
the project kick-off. However, with digitalization, they also aimed to expand into Mexico. This
presented our team with additional challenges, as certain third-party payment and verification
integrations that worked in Canada were not available in Mexico. So we had to find alternative
solutions to enable the software’s full functionality across all locations where the client operates.
In general, this project covered the development of two main components:
When building these products, we considered three categories of potential users: patients, doctors, and clinical staff. We developed the functionality to meet the needs of all these categories of users.
Features for patients:
Features for doctors:
Features for clinic staff:
To meet the client’s needs and expectations, we built a custom mobile application for patients and a web portal for doctors and administrative staff. The project also involved a number of third-party integrations. Here’s an overview of our scope of work:
We successfully completed the project on deadline and fulfilled all of the client's requirements. Our custom solutions allowed the client to achieve their business objectives:
Have a product idea in your mind? Drop us a line, and we’ll get back to you promptly.